We value our relationships with our clients and
ensure that our customer services is reflective of a premium quality
service - at all times. We offer ongoing support that is available
24/7. Our experienced software experts provide assistance to answer
all queries whilst your dedicated account manager will make sure
that our relationship fulfils your current service requirements.
Support services include:
·
Technical access issues:
A number of the target user groups will have no experience in
connecting to the Internet, so clear processes for ensuring that
new users can access the system through corporate Intranets or
through own Internet Service Provider are provided.
·
Help Desk: A 7x24
help desk is available to support users throughout the learning,
management and administration process.
·
User support systems: To
support the various user roles available in the system a comprehensive
set of online help screens and administrative instructions is
provided.
·
Learning Support: This
is supplied through online resources relevant to such topics as,
how to use the Internet and how to contribute to online discussions.
Motivation and support for embracing online learning is enhanced
through appropriately timed messages. These are triggered by system
events (first login), built into courseware or initiated by a
Tutor or manager.
·
System Support: System administrator
services are responsible for ensuring that the network infrastructure
and web applications are available, secure, and functioning at
an optimum level whilst ensuring the security, integrity, performance
and reliability of the various tables, relationships and stored
procedures that constitute the application database.
